PTP sets up customer service service

THE Port of Tanjung Pelepas (PTP) has set up a customer service centre to further facilitate customers' requirements and respond to complaints to ensure it becomes the "Preferred Port of Choice".

Chief executive officer Harun Johari said PTP acknowledges the importance of customers and believes they play an important role in determining the port's success.

"With the existence of the centre, all your queries and complaints will now be immediately responded to, handled professionally and progressively tracked by a focused team until all expectations are met," he said in his speech at PTP's Customer Appreciation Day in Johor Baru today.

The centre has its own dedicated toll-free number and e-mail address.

In addition, Harun said, the team would also provide the latest information required while any repetitive complaints would be analysted to identify its root cause to strategise a permanent solution.